---
title: Why does the link to the email invitation for accessing the viewer not working or goes to blank/spinning screen?
description: If user is receiving an unexpected screen this article explains the supported browsers for the Vexcel Platform
---

[Skip to content](https://support1.vexceldata.com/knowledge/why-does-the-link-to-the-email-invitation-for-accessing-the-viewer-not-working-or-goes-to-blank/spinning-screen#main-content)

[![VEXCEL\_Data\_Program\_Brand\_outline\_Logo\_Horizontal\_Black.jpg\]](https://support1.vexceldata.com/hs-fs/hubfs/Logos/VEXCEL_Data_Program_Brand_outline_Logo_Horizontal_Black.jpg?height=40&name=VEXCEL_Data_Program_Brand_outline_Logo_Horizontal_Black.jpg)](https://vexceldata.com/)

Open main navigation

Close main navigation

- [Go to Vexcel Data Program](https://vexceldata.com/)

[Go to Vexcel Data Program](https://vexceldata.com/)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://support1.vexceldata.com/knowledge?hsLang=en)
2. [Vexcel Viewer](https://support1.vexceldata.com/knowledge/vexcel-viewer?hsLang=en)
3. [Troubleshooting Articles](https://support1.vexceldata.com/knowledge/vexcel-viewer?hsLang=en#troubleshooting-articles)

September 8, 2025

# Why does the link to the email invitation for accessing the viewer not working or goes to blank/spinning screen?

The Vexcel platform does not support Internet Explorer. For optimal performance and security, please access the platform using Chrome, Firefox, or Microsoft Edge (Chromium version). Safari is supported on Apple devices. For mobile users, the platform remains fully accessible and optimized via any of these supported browsers on your device.

- [Vexcel API Documentation](https://support1.vexceldata.com/knowledge/vexcel-api-documentation?hsLang=en#main-content)

    - [How-To Guides](https://support1.vexceldata.com/knowledge/vexcel-api-documentation?hsLang=en#how-to-guides)
    - [Informational Articles](https://support1.vexceldata.com/knowledge/vexcel-api-documentation?hsLang=en#informational-articles)
    - [Troubleshooting Articles](https://support1.vexceldata.com/knowledge/vexcel-api-documentation?hsLang=en#troubleshooting-articles)
- [Vexcel Admin & Reporting Portal](https://support1.vexceldata.com/knowledge/vexcel-admin-reporting-portal?hsLang=en#main-content)

    - [Informational Articles](https://support1.vexceldata.com/knowledge/vexcel-admin-reporting-portal?hsLang=en#informational-articles)
    - [Video Tutorials](https://support1.vexceldata.com/knowledge/vexcel-admin-reporting-portal?hsLang=en#video-tutorials)
- [Vexcel Viewer](https://support1.vexceldata.com/knowledge/vexcel-viewer?hsLang=en#main-content)

    - [How-To Guides](https://support1.vexceldata.com/knowledge/vexcel-viewer?hsLang=en#how-to-guides)
    - [Informational Articles](https://support1.vexceldata.com/knowledge/vexcel-viewer?hsLang=en#informational-articles)
    - [Troubleshooting Articles](https://support1.vexceldata.com/knowledge/vexcel-viewer?hsLang=en#troubleshooting-articles)
    - [Video Tutorials](https://support1.vexceldata.com/knowledge/vexcel-viewer?hsLang=en#video-tutorials)
- [Vexcel Map Control](https://support1.vexceldata.com/knowledge/vexcel-map-control?hsLang=en#main-content)

    - [Informational Articles](https://support1.vexceldata.com/knowledge/vexcel-map-control?hsLang=en#informational-articles)
- [Vexcel Elements: Roadway](https://support1.vexceldata.com/knowledge/vexcel-elements-roadway?hsLang=en#main-content)

    - [Informational Articles](https://support1.vexceldata.com/knowledge/vexcel-elements-roadway?hsLang=en#informational-articles)
    - [How-To Guides](https://support1.vexceldata.com/knowledge/vexcel-elements-roadway?hsLang=en#how-to-guides)

[![VEXCEL\_Data\_Program\_Brand\_outline\_Logo\_Horizontal\_White-1](https://support1.vexceldata.com/hs-fs/hubfs/VEXCEL_Data_Program_Brand_outline_Logo_Horizontal_White-1.png?width=200&height=77&name=VEXCEL_Data_Program_Brand_outline_Logo_Horizontal_White-1.png "VEXCEL_Data_Program_Brand_outline_Logo_Horizontal_White-1")](https://vexceldata.com/)

Vexcel Data Program

Copyright © 2025, Vexcel Imaging US, Inc